Tenfore has invested in building a tiered support infrastructure:
Local support teams at the point of delivery of our service allow us to develop
close relationships and a deep understanding of the clients business. This local
knowledge also assists us in avoiding the cultural and language problems associated
with service delivery from centralised support functions.
Local teams are backed up by a central 'helpdesk' and knowledge base integrating
the skills from our development, product and Q&A teams in the direct support
of our clients. Harnessing the multiple skills and knowledge of the different
teams provides a more knowledgeable interface with our clients ensuring
that issues which arise are addressed and resolved quickly and accurately. |
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